休闲会所管理制度与工作程序资料光盘

产品组成：

资料光盘1CD

产品介绍：

本套资料为光盘资料(非书籍)，格式为WORD文档.DOC格式，可以进行编辑、修改、打印等直接利用，全套资料约150页，完全适合休闲会所企业的管理，并可结合企业自身实际情况适当加以增改后，形成企业自己的一套完善的管理制度

教材目录：

SPA  A001桑拿含意及功能介绍                                       04
SPA  A002各类资产管理制度                                          10
SPA  A003申请需采购物品实行程序                                 11
SPA  A004物品领用程序                                                12
SPA  A005申请设施维修更换程序                                    13
SPA  A006设备管理程序                                                14
SPA  A007消防制度                                                      17
SPA  A008火灾事故应急处理程序                                    18
SPA  A009安全、突发事故应急处理程序                           21
SPA  A010治安事故的应急得理程序                                 24
SPA  A011应对政府人员突击检查                                    25
SPA  A012对讲机使用规则                                             26
SPA  A013培训的涵义和作用                                          27
SPA  A014督导的涵义和内容                                          29
SPA  A015会议类别及会议基本要求                                 31
SPA  A016管理人员工作安排                                          33
SPA  A017应当避免的管理错误                                       35
SPA  A018礼貌用语                                                      39
SPA  A019电话礼仪                                                      43
SPA  A020员工行为规范                                                45
SPA  A021工作纪律                                                      52
SPA  A022奖惩制度                                                      55
SPA  A023优质服务的概念及特征服                                 59
SPA  A024员工优质服务态度                                          62
SPA  A025服务道德                                                      64
SPA  A026微笑礼仪                                                      66
SPA  A027个人卫生指南                                                68
SPA  A028着装要求                                                      69
SPA  A029卫生管理                                                      71
SPA  A030设备检查标准                                                76
SPA  A031休息厅及按摩房日常物品摆设标准                     78
SPA  A032楼面管理工作程序                                          80
SPA  A033楼面管理工作细则                                          82
SPA  A034咨客工作程序                                                89
SPA  A035更衣、水区服务员工作程序                              93
SPA  A036布草送洗、盘点程序                                       96
SPA  A037服务员工作程序                                             97
SPA  A038钟房员工作程序                                             101
SPA  A039结帐程序                                                      104
SPA  A040清洁工工作程序                                             106
SPA  A041服务接待忌讳                                                107
SPA  A042接待、交往用语                                             110
SPA  A043如何针对各类顾客进行服务                              112
SPA  A044接待技巧及应变例示                                       114
SPA  A045如何控制不良情绪                                          121
SPA  A046按摩技师工作守则                                          122
SPA  A047杂项技工工作程序                                          123
SPA  A048轮牌制度                                                      125
SPA  A049按摩技师工作程序                                          127
SPA  A050顾客投诉的原因                                             129
SPA  A051顾客投诉的处理                                             132
SPA  A052上、下班打卡制度                                          137
SPA  A053按摩技师培训大纲                                          139
SPA  A054英语缩写                                                      142
   

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